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Complaints and appeals

If you wish to complain concerning an exam, you must go to mit.au.dk and complete the electronic complaint form.

Remember to attach a detailed academic reason for your complaint, otherwise the complaint will not be considered. We recommend that you read the instructions below before you submit your complaint.

Your complaint must be submitted no later than two (2) weeks after release of assessment. For oral examinations, the deadline runs from the date when your examination takes place and you also receive your examination result. For written examinations, the deadline runs from the date when your examination result was released. However, the deadline for filing complaints always runs no earlier than from the date that has been announced as the date of public release of marks.

Please note that your complaint may result in your grade being reduced.

1. Reasons for filing a complaint

You may file a complaint based on the foundation for the examination (e.g. questions, assignments or similar), conduction of the examination or the assessment (your mark/grade). You may also file a complaint on the basis of legal issues, for instance if you have reason to believe that the examiner (teacher) or the co-examiner may be disqualified (legally incapable). You may also file a complaint if you think that Aarhus University has committed an error in connection with an examination or in case of major deficiencies during an examination (e.g. considerable noise nuisance in the examination room because of road repair).

You may file complaints for both written and oral examinations.

2. Crucial issues when filing a complaint

Your complaint may result in a lower mark: Reassessment may result in a lower mark. You cannot file an appeal against such new mark.

Deadline for complaint: Your complaint must be submitted no later than two (2) weeks after release of assessment. For oral examinations, the deadline runs from the date when your examination takes place and you also receive your examination result. For written examinations, the deadline runs from the date when your examination result was released. However, the deadline for filing complaints always runs no earlier than from the date that has been announced as the date of public release of marks.

All complaints must be substantiated in writing: It is your own responsibility to ensure that your complaint is substantiated in order for your case to be treated on the best possible foundation. This means that you must account for – in detail and in writing – precisely what your complaint concerns and why you have chosen to file a complaint. You must pay particular attention to your substantiation.

If any grading instructions exist for the examination in question, you should read these before you start writing your complaint. This will allow you to assess your own answer and may help you motivate the complaint that you may choose to file.

It is always a good thing to get your examiner’s view on the examination paper and the assessment before you file a complaint since (s)he will be able to identify the issues that carry greater emphasis and therefore also greater weight in the assessment. You should be aware that your examiner is under no obligation to supply you with feedback on your assessment before the deadline for filing a complaint.

If you have completed an oral examination, it is often a good idea to write down all the details as soon as possible to ensure that you can remember exactly what was said and done. It is often also useful to keep the notes that you have taken during the preparation time.

Complaint form: You must enclose a completed and signed complaint form together with your complaint.

The average casework time for Complaints is 6-8 weeks

If your complaint concerns a failed grade: The normal period for processing complaints is usually 6-8 weeks we therefore recommend that you participate in the reexamination if your complaint concerns a failed grade. If the complaint results in a better assessment than the assessment from the reexamination the highest grade will be inserted in your study programme.

If your complaint concerns the final exam of your study programme: eg may be a Bachelor's thesis or thesis, please note that any reassessment or re-examination will result in your diploma being withdrawn until the new assessment is available, cf. the Examination Order § 37

Anonymity: In general, you cannot file an anonymous complaint on examination. This implies that the employees who are involved in your case will know your name and student ID number. All involved employees are legally bound to keep information confidential.

3. What happens when you have filed a complaint?

The Director of Studies makes decisions for complaints filed on the basis of the foundation of the examination, the conduction of the examination or the assessment and for complaints related to errors and mistakes in the test.

If your complaint regards the assessment or the examiners, the Director of Studies must present your complaint to the examiners, who must then submit a response statement within two weeks. The month of July is not included when calculating the assessors’ deadline.

You will be allowed to comment on the examiners’ response.

The Director of Studies then makes the decision. Such decision may lead to one of the following actions:

  • You are offered reassessment conducted by new examiners (written examinations only)
  • You are offered re-examination conducted by new examiners
  • Your complaint is rejected.

When the Director of Studies has informed you of the decision, you are allowed two weeks to accept an offer of either reassessment or re-examination. Please note that such reassessment or re-examination may result in a lower mark, and you cannot file a complaint against such assessment.

4. Board of Appeals

If the decision rules against your complaint, you may choose to present the decision by the Director of Studies to a Board of Appeals. The Board of Appeals can treat scientific questions only. This means that the Board of Appeals cannot deal with questions related to legal issues or questions related to errors and mistakes in the test.

5. Crucial issues when filing an appeal

Your appeal may result in a lower mark: Reassessment or re-examination may result in a lower mark. You cannot file a complaint against such new mark.

Deadline for appeal: Your appeal must be submitted no later than two (2) weeks after the Director of Studies has informed you of the decision.

All appeals must be substantiated in writing: You should try to elaborate and supplement the passages of your appeal that were found too weak to substantiate your original complaint and consequently were found insufficient to decide in your favour. You do not need to submit your original complaint, nor the response that you received in connection with the first decision.

Anonymity: In general, you cannot file an anonymous complaint on examination. This implies that the officers who will be processing your case will know your name and student ID number. All involved officers are legally bound to keep information confidential.

6. What happens when you have filed an appeal?

The Board of Appeals has the following members: two appointed co-examiners, a teacher eligible to conduct examination and a student within the academic field. 

The Board of Appeals must make their decision on the basis of the material which was available for the decision taken by the Director of Studies and for the motivated appeal. The decision may lead to one of the following actions:

  • You are offered reassessment conducted by new examiners (written examinations only).
  • You are offered re-examination conducted by new examiners.
  • Your appeal is rejected.

When you receive the decision by the Board of Appeals, you are allowed two (2) weeks to accept any offer of reassessment or re-examination. Please note that reassessment or re-examination may result in a lower mark and that you cannot file a complaint over such mark.

The Board of Appeals must make their decision no later than two (2) months after submission of the appeal. Please note that the month of July does not count in the calculation of these two months. The Director of Studies will forward the decision taken by the Board of Appeals to you as soon as possible.

7. Legal issues

The result of the reassessment or re-examination and the Board of Appeals’ decision are both final. This means that you cannot file a complaint based on scientific/academic issues to any other authority.

If you have reason to believe that legal errors have been committed in connection with decisions taken by Dean, the Director of Studies or the Board of Appeals, or in connection with reassessment or re-examination, you may present such case to the Rector. Perhaps you think that errors have been committed during the administrative procedure of the case.

8. Requirements for complaints related to legal issues

Deadline for complaints: Examination complaints filed on the basis of legal issues must be submitted no later than two (2) weeks after release of assessment. If your complaint regards legal issues related to a decision which has already been made, such complaint must be submitted no later than two (2) weeks after the Director of Studies has informed you of such decision.

If you believe that legal mistakes have been made in handling your case you may complain about this to the Educational Legal Service, AU Study Administration. You must submit your complaint to the administrative authority which has made the decision regarding your exam complaint.

All complaints related to legal issues must be substantiated in writing.

9. Where to send your complaint or appeal

If you wish to complaint concerning an exam, you must go to mit.au.dk and complete the electronic complaint form.

Remember to attach a detailed academic reason for your complaint, otherwise the complaint will not be considered. We recommend that you read the instructions below before you submit your complaint.

If you want to submit an appeal, you must go to mit.au.dk and complete the electronic complaint form. Remember to attach a reasoned appeal, otherwise the appeal will not be considered.

Contact persons:

Complaints regarding the studies Economics (oecon), Business administration with supplementary subject (soc), Business Communication and Business Administration in Aarhus and Herning:

Tina Lindhardt
eksamensklager.bss.studadm@au.dk
Office of Studies
Aarhus BSS
Aarhus University
Tåsingegade 3, byg. 1443
DK-8000 Aarhus C.

Complaints regarding the studies Law, Psychology, Public policy, Political science, and the engineering programmes (BDE, GMM and Technology based business development):

Cecilie Ulfkjær
eksamensklager.bss.studadm@au.dk
Office of Studies
Aarhus BSS
Aarhus University
Tåsingegade 3, byg. 1443
DK-8000 Aarhus C.

10. Further information concerning exam complaints

Additional information on exam complaints can be found at:

If you need more information on examination rules and regulations, please contact the student counsellors at your department.

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