Corona

Students at Aarhus BSS

  • Find contact information and the latest information for students at Aarhus BSS.

In the below “FAQ for students at Aarhus BSS”, you will find answers to the most frequently asked questions from students at Aarhus BSS.

In the “AU FAQ”, you will find answers to the questions that apply to all AU students.

If you can’t find an answer to your questions in the “AU FAQ” or the “FAQ for students at Aarhus BSS”, you are welcome to contact us.

FAQ for Aarhus BSS students

General information

How do I get access to library material?

Starting Monday May 18, 2020, you can collect and return books and journals at Royal Danish Library. However, things are not back to normal (yet), as our reading rooms and public areas.

Read more about the re-opening of the Royal Danish Library.

How do I stay updated? Where can I find more information?

You will be informed on an ongoing basis via your AU email and Blackboard. You can also find current information for students at Aarhus BSS on this page. In AU’s FAQ and chat for students, you can find information that applies to all AU students.

Where can I get stamped transcript of records and other documentation?

You can contact Student Services by email and they can help you with transcripts of your grades and other documentation. Please write to: studentservices.bss@au.dk

Remember that we are currently working under exceptional circumstances so please be patient and expect longer response times than normal.

How do I adjust myself to the new situation?

If you need help adjusting to the current situation and to new forms of teaching and learning, Studypedia has developed some advice for remote learning.

You can also find overall tools for how to improve your life as a student at studerende.au.dk/en/boost-your-student-life/. And finally, you can find five tips for how to tackle the new situation here.

I need to talk to someone about the situation. Who can I talk to?

You are always welcome to talk to a student counsellor about your concerns - even though face-to-face meetings are not possible at the moment. On this page, you can read more about how to contact your local student counsellor.

There are also other possibilities:
At the Student Counselling Service, you can get online and telephone counselling. In addition, AU Helpline and the university chaplains are ready to chat to you (you can also reach the university chaplains by phone).

Teaching and classes

Are there any classes while the university is closed?

During this period, Aarhus BSS will offer students alternative teaching formats. In your course forum on Blackboard, your lecturer will keep you informed on the alternative teaching formats of your individual courses in the weeks to come. We have never before worked with digital teaching formats on such a large scale. Therefore, we ask for your patience in case not everything is working optimally.

Can I withdraw from courses due to having my children at home during the coronavirus situation?

No, in general the coronavirus situation does constitute a basis for withdrawing from courses in spring 2020. The teaching will to a great extent be converted into formats that do not require you to attend at a specific time. For this reason, we encourage you to look for alternative solutions e.g. by planning your childcare, consulting your fellow students and study groups or borrowing notes, so that you can follow the teaching as much as possible. At Studypedia, you can find good advice on how to study online.   

Exam

What should I do if I experience technical problems in my oral online exam?

If you experience technical problems on the day of the exam, the guidelines below apply. You must follow these guidelines if you cannot log on to the chosen exam platform (as a rule Zoom) and get access to the waiting room well in advance of the start of the exam and if you experience technical problems during the exam, which prevent you from completing the exam.

  • If you experience technical problems before the start of your exam, please contact Aarhus BSS IT Support. Remember to state your telephone number so that the supporter can get in touch with you.
  • If the technical problems prevent you from participating in the exam or if they interrupt your exam, you must contact your examiner straight away via email and state your telephone number.
  • If Zoom still doesn’t work, you must try to establish contact via Skype for Business.
  • If it proves impossible to establish a connection via Zoom or Skype for Business within five minutes or if the connection is lost repeatedly, the exam will be terminated.
  • Your examiner will then contact you by email or phone to arrange a new time for the exam, which will typically be immediately after the other students on course have been examined.
  • If this is not possible, you will be asked to take the exam the next time it is offered.
  • No matter what, you will not have used an exam attempt if you are unable to complete your exam due to technical difficulties.

How do I avoid cheating on my exams?

AU’s rules on cheating at exams are the same as always. The university trusts that you as a student want to earn your grades honestly, and we expect you to familiarise yourself with the rules and follow them while taking exams in the new online formats.

Here are some issues you should be particularly aware of.

  • We recommend that you familiarise yourself with the exam schedule, which you find on your study portal under the menu item “Examination”. Here you can find out how your specific exam will be administered and whether or not aids are permitted in the exam.

  • All written on-site exams have been converted into online exams. We stress that if you are supposed to write an individual exam paper for your online exam, you are not allowed to collaborate with others during the exam: you have to write the paper yourself. This means that you may NOT share good advice, tips and tricks with your fellow students. And you may not share your paper with others, or ask others to share theirs with you.
  • If your exam is an online oral exam, you will be asked to identify yourself with your AU ID card. You may be asked to pan the room with your webcam to show that no one else is in the room with you. You are allowed to have guests at your exam, but they have to be visible in the background during the exam.

How do I prepare myself for my online exam?

If your exam takes place online, it can be a good idea to prepare yourself for an exam that will take place in completely new physical surroundings. Particularly oral online exams will be a unfamiliar format for most students. For that reason, it would be a good idea to practice the exam format as part of your preparation - preferably with a fellow student or your study group. It is all about making sure you feel comfortable with the format and the technical aspects. This will allow you focus on the academic content during the exam.

Here are some tips for how you can prepare yourself for your online exam. 

  • Familiarise yourself thoroughly with the exam you are taking. You can find this information in the exam schedule on your study portal under “Examination”.
  • Find out what technical equipment you need, e.g. a computer, a webcam and a charged mobile phone. Test that the equipment is working well in advance of the exam.
  • Find out what programmes you need for the exam in question e.g. Zoom, Digital Exam and Wiseflow. You can read more about digital exams at Aarhus BSS under the menu item “Examination” and “FAQ - Digital exam”. Test that the programmes work well in advance of the exam. This also applies if you have to submit your assignment in a PDF format. Check that you are able to convert your assignment into the right format.
  • If you need to use Zoom in the exam, please read the guidelines on how to use Zoom in exams. For IT security reasons, it is important that you follow the guidelines.
  • Make sure that you know whom to contact and what to do if you experience technical problems in an oral exam. You can find out more on this page under “What should I do if I experience technical problems in my oral online exam?
  • Familiarise yourself with how you avoid cheating in your exams. Please note that you are not allowed to talk to anyone during individual exams - not even if you take the exams from home.
  • You can find more information in the leaflet “Avoid pitfalls at exams” and in the left-hand menu on your study portal under “Examination” and “Exam cheating”.
  • Ask your lecturer before the exam, if you are in doubt about anything.

Where can I read more about digital exams?

You can read more about digital exams on your study portal under the menu items “Examination” and “Digital Exam”. Among other things, you will find an FAQ page with the most important questions and answers.

If your written on-site exam has been converted into a take-home assignment, it will be administered as an ordinary take-home assignment (WHAI) in WISEflow. See the guidelines for take-home assignments here.

I have applied for additional time for an exam, which has now been converted. Do I still get the additional time in the converted exam?

If you have been granted additional time for an on-site exam that has now been converted into a take-home assignment of the same duration, the additional time will be added to your take-home assignment. Before the day of the exam, please check that the additional time is registered correctly in Wiseflow. If it is not registered correctly, you must contact the studies administration as soon as possible at bachelor.bss@au.dk or kandidat.bss@au.dk

My ordinary summer exam has been converted. How does that affect the reexamination?

If your ordinary exam in May and June has been converted as a result of the coronavirus situation, the reexamination will be converted into the same type of examination. The registration period for the reexamination is still 1 June to 8 July.

Can I apply for additional time for an exam due to the coronavirus situation?

No, as a rule you cannot be granted additional time for an exam solely based on the coronavirus situation. You can read more about what conditions you must meet to be granted additional time for an exam on your study portal under “Study counselling” and “Exemption”.

How will Aarhus BSS administer exams up until the summer holiday?

On 7 May, a political agreement was made regarding the next phase of a controlled reopening of Danish society. Among other things, the agreement means that with effect from 18 May, Aarhus University will be able to expand the partial reopening to include teaching and exams which require physical attendance. On this background, the boards of studies have decided on the format of all upcoming exams.

Overall, this means that:

  • the majority of written exams will be conducted as digital exams
  • On some degree programmes, the oral exams will be converted from online exams to oral exams with physical attendance

You can find an updated exam schedule for the degree programmes at Aarhus BSS on your study portal. The schedule is found under the menu items “Examination” and “Exam schedule” and applies from 18 May 2020. Please note that the schedules are updated regularly and that they may be subject to change.

If you are unsure about how your exams will be administered or if you have any questions about your situation, you are welcome to contact Aarhus BSS Student Services or the Student Counsellors' Office at Aarhus BSS.

How will the oral defence for Bachelor’s projects, Master's theses and other assignments be conducted?

If the deadline for submission of your assignment/project/thesis is 1 May or later, your oral defence will be conducted via Zoom.

If the deadline for submission of your assignment/project/thesis is in April, you may choose between getting a grade based on your written assignment or participating in an oral defence. The defence will be conducted via Zoom.

I have been unable to study for and participate in an exam due to the absence of childcare during the coronavirus situation.

If you are unable to study for an exam because you are the primary caregiver for children who have been sent home from daycare/school, you may withdraw your registration for the summer 2020 exam. You may withdraw your exam registration up until the last working day before the day of your exam. When you have withdrawn, you can register for the reexamination.

To withdraw your exam registration, please contact the studies administration via email:bachelor.bss@au.dk, kandidat.bss@au.dk or evu.bss@au.dk.

As documentation, you must attach a solemn declaration.

Bachelor's projects and other written assignments on a topic of the student's own choice

I’m working on my Bachelor’s project, but I’m having problems because of the coronavirus situation. What should I do?

First of all, you need to contact your supervisor for help to complete your Bachelor’s project on time. This might involve adjustments at the theoretical or methodological level, in the literature you draw on or other scientific/scholarly aspects of the project.

If the coronavirus situation is making it difficult for you to finish your project on time, and your supervisor can’t help you find a solution, you can apply for a extension of the submission deadline. In your application, you must describe the specific circumstances resulting from the coronavirus situation that are the reason you need more time.

Your boards of studies can grant extensions. They will assess the best way to compensate you for the time you have lost due to the special circumstances caused by the coronavirus situation. In other words, they can grant extensions of just a few weeks to more than a month.

Here are some examples of the kinds of circumstances the boards of studies will consider legitimate grounds for asking for an extension:

  • Inability to collect empirical data, lack of access to source material or inability to continue lab work. As documentation, you must attach a confirmation from your supervisor.
  • Participation in the emergency services (performing critical social functions in connection with the coronavirus situation). As documentation, you must attach confirmation from your place of employment.
  • If you are the primary caregiver for a child/children who cannot attend school or daycare. As documentation, you must attach a solemn declaration and a copy of your child/children’s health insurance certificate(s).
  • Long-term illness (physical and/or mental) or illness in the immediate family. As documentation, you must attach a statement from your doctor.

Submit application for an extension

Can extensions on a Bachelor's project be granted to a group?

All board of studies may grant a joint extension to an entire Bachelor’s project group, in cases in which one or more members of the group have been affected by the coronavirus situation.

In your application, you must describe the specific circumstances resulting from the coronavirus situation that are the reason your group needs more time.

The boards of studies will assess the best way to compensate you for the time your group has lost due to the special circumstances caused by the coronavirus situation. In other words, they can grant extensions of just a few weeks to more than a month.

Here are some examples of the kinds of circumstances the boards of studies will consider legitimate grounds for asking for an extension:

  • Inability to collect empirical data, lack of access to source material or inability to continue lab work. As documentation, you must attach a confirmation from your supervisor.
  • Participation in the emergency services (performing critical social functions in connection with the coronavirus situation) As documentation, you must attach confirmation from your place of employment.
  • If you are the primary caregiver for a child/children who cannot attend school or daycare. As documentation, you must attach a solemn declaration and a copy of your child/children’s health insurance certificate(s).
  • Long-term illness (physical and/or mental) or illness in the immediate family. As documentation, you must attach a statement from your doctor.

Submit application for an extension

Can extensions on a Bachelor's project be granted to a group?

All board of studies may grant a joint extension to an entire Bachelor’s project group, in cases in which one or more members of the group have been affected by the coronavirus situation.

In your application, you must describe the specific circumstances resulting from the coronavirus situation that are the reason your group needs more time.

The boards of studies will assess the best way to compensate you for the time your group has lost due to the special circumstances caused by the coronavirus situation. In other words, they can grant extensions of just a few weeks to more than a month.

Here are some examples of the kinds of circumstances the boards of studies will consider legitimate grounds for asking for an extension:

  • Inability to collect empirical data, lack of access to source material or inability to continue lab work. As documentation, you must attach a confirmation from your supervisor.
  • Participation in the emergency services (performing critical social functions in connection with the coronavirus situation) As documentation, you must attach confirmation from your place of employment.
  • If you are the primary caregiver for a child/children who cannot attend school or daycare. As documentation, you must attach a solemn declaration and a copy of your child/children’s health insurance certificate(s).
  • Long-term illness (physical and/or mental) or illness in the immediate family. As documentation, you must attach a statement from your doctor.

Submit application for an extension

Master's theses and MBA theses

I’m working on my Master’s or MBA thesis, but I’m having problems because of the COVID-19 situation – What do I need to do?

First of all, you need to contact your supervisor for help to complete your thesis on time. This might involve adjustments at the theoretical or methodological level, in the literature you draw on or other scientific/scholarly aspects of the project.

If the coronavirus situation is making it difficult for you to finish your thesis on time, and your supervisor can’t help you find a solution, you can apply for a extension of the deadline. In your application, you must describe the specific circumstances resulting from the coronavirus situation that are the reason you need more time.

Your boards of studies can grant extensions. They will assess the best way to compensate you for the time you have lost due to the special circumstances caused by the coronavirus situation. In other words, they can grant extensions of just a few weeks to more than a month.

Here are some examples of the kinds of circumstances the boards of studies will consider legitimate grounds for asking for an extension:

  • Inability to collect empirical data, lack of access to source material or inability to continue lab work. As documentation, you must attach a confirmation from your supervisor.
  • Participation in the emergency services (performing critical social functions in connection with the coronavirus situation) As documentation, you must attach confirmation from your place of employment.
  • If you are the primary caregiver for a child/children who cannot attend school or daycare. As documentation, you must attach a solemn declaration and a copy of your child/children’s health insurance certificate(s).
  • Long-term illness (physical and/or mental) or illness in the immediate family. As documentation, you must attach a statement from your doctor.

Submit application for an extension

Can extensions on a Master’s thesis be granted to a group?

All board of studies may grant a joint extension to an entire Master's thesis group, in cases in which one or more members of the group have been affected by the coronavirus situation.

In your application, you must describe the specific circumstances resulting from the coronavirus situation that are the reason your group needs more time.

The boards of studies will assess the best way to compensate you for the time your group has lost due to the special circumstances caused by the coronavirus situation. In other words, they can grant extensions of just a few weeks to more than a month.

Here are some examples of the kinds of circumstances the boards of studies will consider legitimate grounds for asking for an extension:

  • Inability to collect empirical data, lack of access to source material or inability to continue lab work. As documentation, you must attach a confirmation from your supervisor.
  • Participation in the emergency services (performing critical social functions in connection with the coronavirus situation) As documentation, you must attach confirmation from your place of employment.
  • If you are the primary caregiver for a child/children who cannot attend school or daycare. As documentation, you must attach a solemn declaration and a copy of your child/children’s health insurance certificate(s).
  • Long-term illness (physical and/or mental) or illness in the immediate family. As documentation, you must attach a statement from your doctor.

Submit application for an extension

Can extensions on a Master’s or MBA thesis be granted to a group?

All board of studies may grant a joint extension to an entire Master's thesis group, in cases in which one or more members of the group have been affected by the coronavirus situation.

In your application, you must describe the specific circumstances resulting from the coronavirus situation that are the reason your group needs more time.

The boards of studies will assess the best way to compensate you for the time your group has lost due to the special circumstances caused by the coronavirus situation. In other words, they can grant extensions of just a few weeks to more than a month.

Here are some examples of the kinds of circumstances the boards of studies will consider legitimate grounds for asking for an extension:

  • Inability to collect empirical data, lack of access to source material or inability to continue lab work. As documentation, you must attach a confirmation from your supervisor.
  • Participation in the emergency services (performing critical social functions in connection with the coronavirus situation) As documentation, you must attach confirmation from your place of employment.
  • If you are the primary caregiver for a child/children who cannot attend school or daycare. As documentation, you must attach a solemn declaration and a copy of your child/children’s health insurance certificate(s).
  • Long-term illness (physical and/or mental) or illness in the immediate family. As documentation, you must attach a statement from your doctor.

Submit application for an extension

Project-based internship

My internship has been interrupted and as a result, I haven’t achieved enough ECTS credits in the spring semester.

There are a number of ways to achieve more ECTS credits at AU this semester. We recommend that you find out whether:

  • you have completed enough of your internship to pass parts of it. If you have completed approximately 40 per cent of the required hours in your internship, and if you are able to meet the additional requirements in a report, etc., it will be possible for you to pass half of the ECTS that the internship consists of.
  • you can register for relevant courses at AU Summer University. The application deadline in the first round was 1 April 2020. The second application round is from 1 to 5 May.  Read more about courses at AU Summer University
  • you can register for an individual written assignment on your degree programme. Here you can get an overview of the possibilities offered on your degree programme in terms of individual written assignmentsYou register for an individual assignment by writing to kandidat.bss@au.dk no later than 3 April.
  • You can register for courses in August on your degree programme in the registration period from 1 to 5 May. Get an overview of the courses in August.  

Please contact the Student Counsellors’ Office at Aarhus BSS if you have any questions about your options or your current situation.

Exchange

I am planning to study abroad in autumn 2020. Can I go?

We expect that students who are planning to study abroad in autumn 2020 can carry through their stay as planned. However, the situation changes all the time, and AU encourages everyone to stay updated on the travel advice of the Ministry of Foreign Affairs of Denmark (www.um.dk) and to consult the travel advisories issued by the host institution and the authorities in the country you’re planning to travel to. If it becomes impossible for students to study abroad at their chosen destination, they may stay at home and complete the semester at AU instead. It won’t be possible to get an alternative exchange agreement instead. This is both because a lot of students may end up being affected, and because it is not possible to predict whether an alternative destination will be affected by the coronavirus as well. If your host university suggests that you postpone your autumn 2020 stay until spring 2021 and if this is possible according to your academic regulations, this might also be a possibility. Please contact your international coordinator to find out more.

As we are expecting that you will be able to study abroad, you do not need to register for courses in the upcoming registration period from 1 to 5 May. In the event that your stay is cancelled later, we will help you as much as we can to find out how you can register for courses at AU in the autumn 2020 semester. AU will demonstrate as much flexibility as possible within the applicable framework

Contact Aarhus BSS Student services

Aarhus BSS Student Services would like to help you if you have any practical and administrative questions about your degree programme.

From 25 May 2020 you will be able to contact us in two ways:

When you contact us via e-mail, we encourage you to use your AU e-mail (studentnumber@post.au.dk). Please remember to state your full name and degree programme.

Write to your student counsellor

The student counsellors' offices are closed up to  and including 27 March 2020. This means that you cannot call us or meet us in person. However, we will answer emails on a daily basis.

If you have any questions, please write to:

When you contact us by email, you must use your AU email. AU's email system is a secure system, and it provides you with the best protection for your personal data.

This is also why we will always reply to you using your AU email.

Student welfare counsellors - Aarhus BSS

You are welcome to contact the student welfare counsellor for your degree programme. We will answer our phones and emails on all weekdays within normal working hours.

When you contact us by email, you must use your AU email. AU's email system is a secure system, and it provides you with the best protection for your personal data.

This is also why we will always reply to you using your AU email.


Study information

2020.05.15 | Students

Re-opening for collecting and returning materials

Starting Monday May 18, 2020, you can collect and return books and journals at Royal Danish Library. However, things are not back to normal (yet).

2020.05.14 | Students

New exam schedule on the way - changed exam conditions in selected exams

An updated exam schedule applying from 18 May 2020 is now available on the study portals. Please note that the exam schedules are updated regularly and that they may be subject to changes.

2020.05.11 | Students

Collecting information on collaboration with companies/organisations

For full-time students on their Master's degree programme, as well as students at BDE and GMM who are registered for the Master's thesis or a project-based internship in the spring semester 2020.

Contact Aarhus BSS Student services

Aarhus BSS Student Services would like to help you if you have any practical and administrative questions about your degree programme.

From 25 May 2020 you will be able to contact us in two ways:

When you contact us via e-mail, we encourage you to use your AU e-mail (studentnumber@post.au.dk). Please remember to state your full name and degree programme.

Write to your student counsellor

The student counsellors' offices are closed up to  and including 27 March 2020. This means that you cannot call us or meet us in person. However, we will answer emails on a daily basis.

If you have any questions, please write to:

When you contact us by email, you must use your AU email. AU's email system is a secure system, and it provides you with the best protection for your personal data.

This is also why we will always reply to you using your AU email.

Student welfare counsellors - Aarhus BSS

You are welcome to contact the student welfare counsellor for your degree programme. We will answer our phones and emails on all weekdays within normal working hours.

When you contact us by email, you must use your AU email. AU's email system is a secure system, and it provides you with the best protection for your personal data.

This is also why we will always reply to you using your AU email.