FAQ - Written exams
Contact/support
Administrative support
If you have any problems with your exam registration or other questions about the exam, you should contact the exam secretary.
You will find contact information for your examination secretary in connection with the concrete exam in the Digital Exam system or in the email you receive before the exam.
Technical support
Contact Nat-Tech IT –support for technical support.
Academic help
Contact your teacher.
Login ind via WAYF, and use your user name and password from mit.au.dk or mitstudie.au.dk.
NB! At written digital exams you are obligated to use ITX Flex.
Stay updated on the minimum requirement for your operation system here:
Windows: https://endoflife.date/windows
MacOS: https://endoflife.date/macos
Changes for exam with ITX Flex summer 2023
For the summer exam 2023, exam with ITX Flex will function as follows:
The program is only used for monitoring your computer.
It is your own responsibility to choose a place on your computer where you save your exam paper at regular intervals during the exam. Download your exam assignment from Digital Exam.
Digitisation of hand-written material
Find the guidelines for digitisation of hand-written material.
ITX Flex
When you take a digital written on-site exam, it may be mandatory for you to install and run the ITX Flex program on your computer during the entire exam. ITX Flex is a program for monitoring your computer during the exam. If use of ITX Flex is mandatory, it is your own responsibility to make sure the program remains running on your computer during the entire exam.
See the guide to taking on-site written exams using ITX Flex.
Especially for Mac users:
Remember to enable monitoring on your Mac. See guide here
ITX-Flex and Linux
If you use the Linux operating system, it is not possible to activate the ITX-Flex digital monitoring system.
When you arrive for the written on-site exam, you must notify the site supervisor about you using Linux. You will then be placed under more strict supervision by the exam site supervisor during the exam.
It is your responsibility to make sure that the site supervisor is aware that you are using Linux.
ITX Flex demoexam
Flex via a demoexam before the actual exam.
To access the demoexam you have to use:
- Personal code for the demoexam: E00000
- Pincode for the demoexam: 00000
For the demoexam the following applies:
- The demoexam starts after 2 minutes and lasts 10 minutes.
- You can test that ITX Flex is visible as a red square surrounding the edges of your screen and thereby, that everything is working accordingly.
- ITX Flex will record while running the demoexam, but no data will be saved.
- You cannot test the actual hand-in, as this is to be done through eksamen.au.dk
- Notice! This version of the demo exam is outdated. In the demo exam, you can access a working library for your set of exam questions and your own exam paper. In a real exam, this is not possible, as ITX Flex will henceforth only be used for monitoring your computer. During a real exam, you download your set of exam questions in Digital Exam instead of in ITX Flex, and you choose a place on your computer where you continuously save your exam paper outside of ITX Flex.
System requirements
Minimum computer requirements
To guarantee that ITX Flex is working properly you need to have a supported version of your operation system. Stay informed here:
Windows: https://endoflife.date/windows
MacOS: https://endoflife.date/macos
Additional requirements for running the ITX Flex program
- You must have internet access, and you must make sure that ITX Flex has access to the internet/ITX Backend.
- You must have at least 2GB of free disk space.
- You must make sure that the program can write to the folder it is installed in.
- Mac users must remember to allow ITX-Flex to monitor their screen on their Mac computer
How do I know if my computer meets the requirements?
When you start ITX Flex, the programme will perform a health check of your computer. If the computer meets the requirements, you will see three green ticks:
- Notice that there is a difference between Windows and Mac.
- Especially for Mac users:
- Remember to enable monitoring on your Mac. See guide here
What formats can I submit my exam paper in?
This depends on what your exam administrator gives you permission to do. Normally, you will be asked to submit your exam paper in PDF. You will always be able to submit supplementary material in other formats. You can see what formats are permissible under ‘Upload exam paper’ for the specific exam in the Digital Exam system.
How do I submit a blank exam?
If you don’t want to submit an exam paper, you can click ‘submit blank exam’ under ‘Exam information’ once the exam has started.
What is the deadline for submitting the exam?
The deadline for your exam can be found on the list of exams you are registered for. You must submit your paper before the deadline set for your exam in order for your exam paper to be accepted.
This means that it is important for you to submit your paper in good time so that you have time to deal with any unforeseen problems before the deadline.
Remember to submit your paper in good time
Do not wait until the last minute to submit your paper! Please notice: If you have been inactive in the Digital Exam system in some time, you will have to log on again.
Do you have trouble uploading your submission?
- Check that you have not been logged out of Digital Exam since the exam started
- Try using a different browser
- Try clearing caches
