If you discover a dripping faucet, lights that doens’t work, or similar issues, please contact Arts Building Services.
If you are in Emdrup or Nobelparken, at Kasernen or Trøjborgvej, you can do this via the DALUX FM Helpdesk, which you can access via app or PC (both students and staff can report tasks).
If you are at Katrinebjerg (phone: 8715 0539) or Moesgaard (phone: 8716 2529), tasks for Building Services should be reported via phone.
If you are at Tåsingegade, you can contact Aarhus BSS Building Operations.
Download and log on to DaluxFM app:
Register an assignment:
You will then receive a confirmation email, and Arts Building Operations and Maintenance will process your request as soon as possible. If we need any extra information about the assignment, we will contact you. If we write to you, you just need to reply to the email you have received and your response will be saved as part of the relevant assignment on Dalux FM.
Log on to DaluxFM web:
Register an assignment:
You will then receive an email. In the email, there will be a link where you can follow your case.
For urgent enquiries that cannot wait, please contact the Maintenance Office.
On weekdays after 5:00 PM or during the weekend, the security company Securitas can be contacted at phone number: 7026 3650 in case of fire alarms, burst water pipes, unwanted guests, or similar incidents.
You can find the Dalux FM manual here
You can find an information poster to display locally here (in progress)
This video gives a brief introduction to the Dalux FM Helpdesk system.
If you have any general questions about the system, you are welcome to contact:
Ib Rasmussen: email: ihr@au.dk , tlf: 87152267
Susie Petersson: email: supe@au.dk , tlf: 87151676