Computer acting up? Skip the phone when you contact IT support
Do you need to report an IT issue? Or request access to a shared drive? Contact IT support using the new web portal at support.au.dk, which goes live on Monday 26 January. You’ll get help faster than by phone or email.
AU is rolling out a new IT support system and retiring the old one, known to many as Cherwell.
If you need to get in touch with IT support, this means that the web portal for IT support will look different from what you’re used to, but it will be more intuitive and easier to navigate than the old one.
The address will stay the same – support.au.dk
Faster case processing with web portal
The improved user experience is designed to encourage more people to use the web portal rather than calling or emailing their local IT support. Today, most users still rely on phone or email when they experience problems with IT, but these are not the most efficient ways to get help.
The web portal is the better option for assistance, as it helps ensure that cases are routed correctly from the outset. This reduces processing time, meaning users can expect faster responses by using the portal — and keeping their phone in their pocket.
So next time you need to contact AU IT support, go to support.au.dk and submit your request using the web portal.