Examination appeals

If you wish to complain concerning an exam, you must go to mystudies.au.dk and complete the electronic complaint form.

Remember to attach a detailed academic reason for your complaint, otherwise the complaint will not be considered. We recommend that you read the instructions below before you submit your complaint.

Your complaint must be submitted no later than two (2) weeks after release of assessment. For oral examinations, the deadline runs from the date when your examination takes place and you also receive your examination result. For written examinations, the deadline runs from the date when your examination result was released. However, the deadline for filing complaints always runs no earlier than from the date that has been announced as the date of public release of marks.

Please note that your complaint may result in your grade being reduced.

1. Reasons for filing a complaint

You may file a complaint based on the assessment of your exam, the conduction of the exam and the foundation for the exam. You may file complaints for both written and oral examinations.

It is also possible to file a complaint regarding legal issues, for instance if you have reason to believe that the examiner or the co-examiner may be disqualified (legally incapable).

We recommend you to contact us for guidance and advise if you cannot find the answers for your questions in the guidelines for complaints and appeals or if you still have questions regarding the complaint procedure – please see our contact information under section 9.

2. Crucial issues when filing a complaint

Your complaint may result in a lower grade

Reassessment may result in a lower mark. You cannot file an appeal against such new mark.

Deadline for complaint

Your complaint must be submitted no later than two (2) weeks after release of assessment. For oral examinations, the deadline runs from the date when your examination takes place and you also receive your examination result. For written examinations, the deadline runs from the date when your examination result was released. However, the deadline for filing complaints always runs no earlier than from the date that has been announced as the date of public release of marks.

Academic argumentation

It is your own responsibility to ensure that your complaint is substantiated in order for your case to be treated on the best possible foundation. This means that you must account for – in detail and in writing – precisely what your complaint concerns and why you have chosen to file a complaint. You must specially pay particular attention to your substantiation.

If a guiding solution has been released, we recommend that you read the guiding solution before you file your complaint. This will make it possible for you to evaluate your exam and help you substantiate your potential complaint. Furthermore, we recommend that you look at the learning outcome in the course descriptions.    

It is always a good thing to get your examiner’s view on the examination paper and the assessment before you file a complaint since (s)he will be able to identify the issues that carry greater emphasis and therefore also greater weight in the assessment. You should be aware that your examiner is under no obligation to supply you with feedback on your assessment before the deadline for filing a complaint.

If you have completed an oral examination, it is often a good idea to write down all the details as soon as possible to ensure that you can remember exactly what was said and done. It is often also useful to keep the notes that you have taken during the preparation time.

The average casework time

The casework time for a complaint is approx. 2 months regarding the winter exams and 3 months regarding the summer exams. In busy periods it may take longer to process the complaint.

 

An accommodation of your complaint will prolong the process.

Complaints regarding failed exams

 

If your complaint regards a failed exam you should attend the reexamination. Because of the casework time for complaints you should not await the decision before you attend the reexamination. If you should receive a better result in connection with your complaint than the result from the reexamination, the highest result will be registered in your study programme.

If your complaint concerns the final exam of your study programme: eg may be a Bachelor's thesis or thesis, please note that any reassessment or re-examination will result in your diploma being withdrawn until the new assessment is available, cf. the Examination Order § 37.

Anonymity

As a rule you are not anonymous when you file a complaint. This means that the people who process your complaint can see your name and study number etc.. Everybody are under obligation to maintain confidentiality.    

3. What happens when you have filed a complaint?

The Director of Studies makes decisions for complaints filed on the basis of the foundation of the examination, the conduction of the examination or the assessment and for complaints related to errors and mistakes in the test.

If your complaint regards the assessment or the examiners, it will be ubmitted to the examiners, who must then submit a response statement within two weeks. The month of July is not included when calculating the assessors’ deadline.

You will be allowed to comment on the examiners’ response.

The Director of Studies then makes the decision. Such decision may lead to one of the following actions:

  • You are offered reassessment conducted by new examiners (written examinations only)
  • You are offered re-examination conducted by new examiners
  • Your complaint is rejected.

You will receive the decision via e-Boks.    

4. Board of Appeals

If the decision rules against your complaint, you may choose to present the decision by the Director of Studies to a Board of Appeals. The Board of Appeals can treat scientific questions only. This means that the Board of Appeals cannot deal with questions related to legal issues or questions related to errors and mistakes in the test.

5. Crucial issues when filing an appeal

Your appeal may result in a lower mark: Reassessment or re-examination may result in a lower mark. You cannot file a complaint against such new mark.

Deadline for appeal: Your appeal must be submitted no later than two (2) weeks after the Director of Studies has informed you of the decision.

All appeals must be substantiated in writing: You should try to elaborate and supplement the passages of your appeal that were found too weak to substantiate your original complaint and consequently were found insufficient to decide in your favour. You do not need to submit your original complaint, nor the response that you received in connection with the first decision.

Anonymity

As a rule you are not anonymous when you file a complaint. This means that the people who process your complaint can see your name and study number etc. Everybody are under obligation to maintain confidentiality.

6. What happens when you have filed an appeal?

The Board of Appeals has the following members: two appointed co-examiners, a teacher eligible to conduct examination and a student within the academic field. 

The Board of Appeals must make their decision on the basis of the material which was available for the decision taken by the Director of Studies and for the motivated appeal. The decision may lead to one of the following actions:

  • You are offered reassessment conducted by new examiners (written examinations only).
  • You are offered re-examination conducted by new examiners.
  • Your appeal is rejected.

The Board of Appeals must make their decision no later than two (2) months after submission of the appeal. Please note that the month of July does not count in the calculation of these two months. The Director of Studies will forward the decision taken by the Board of Appeals to you as soon as possible.

7. Legal issues

The result of the reassessment or re-examination and the Board of Appeals’ decision are both final. This means that you cannot file a complaint based on scientific/academic issues to any other authority.

If you have reason to believe that legal errors have been committed in connection with decisions taken by Dean, the Director of Studies or the Board of Appeals, or in connection with reassessment or re-examination, you may present such case to the Rector. Perhaps you think that errors have been committed during the administrative procedure of the case.

8. Requirements for complaints related to legal issues

Deadline for complaints: Examination complaints filed on the basis of legal issues must be submitted no later than two (2) weeks after release of assessment. If your complaint regards legal issues related to a decision which has already been made, such complaint must be submitted no later than two (2) weeks after the Director of Studies has informed you of such decision.

If you believe that legal mistakes have been made in handling your case you may complain about this to the Educational Law, AU Student Administration and Services. You must submit your complaint to the administrative authority which has made the decision regarding your exam complaint.

All complaints related to legal issues must be substantiated in writing.

9. Where to send your complaint or appeal

If you wish to file an exam complaint, you must go to mystudies.au.dk and complete the electronic complaint form.

Remember to attach a detailed academic reason for your complaint, otherwise the complaint will not be considered. We recommend that you read the instructions below before you submit your complaint.

If you want to submit an appeal, you must go to mystudies.au.dk and complete the electronic complaint form. Remember to attach a reasoned appeal, otherwise the appeal will not be considered.

Contact persons:

Complaints regarding the studies Economics (oecon), Business administration with supplementary subject (soc), MMC and Business Administration in Aarhus and Herning:

Tina Lindhardt
eksamensklager.bss.studadm@au.dk
Office of Studies
Aarhus BSS
Aarhus University
Tåsingegade 3, byg. 1443, room 137
DK-8000 Aarhus C.

Complaints regarding the studies Law, Psychology, Public policy, Political science, and the engineering programmes (BDE, GMM and Technology based business development):

Cecilie Ulfkjær
eksamensklager.bss.studadm@au.dk
Office of Studies
Aarhus BSS
Aarhus University
Tåsingegade 3, byg. 1443, room 137
DK-8000 Aarhus C.

10. Further information concerning exam complaints

Additional information on exam complaints can be found at:

If you need more information on examination rules and regulations, please contact the student counsellors at your department.