Here, you'll find the answers to some of the most frequently asked questions about WISEflow. The FAQ is updated on a regular basis.
If you don't find what you are looking for, you are welcome to contact the IT support or the studies administration at your faculty.
Before a written on-site exam, it’s a good idea to go through the following checklist:
As a student, you have access to a demo exam (Demoflow), which you will find in the flow overview. The Demoflow allows you to try uploading and submitting an exam paper in WISEflow.
Your computer must meet certain requirements when taking an exam in WISEflow. It’s important you check WISEflow's own support page regularly to stay on top of these requirements.
We recommend that you access WISEflow using Chrome or Firefox. WISEflow supports the two latest major versions of these browsers.
If you are planning to use a Linux computer, please check whether your operating system is compatible with the Device Monitor. Read more on your study portal.
When your exam is ready in WISEflow, you will receive a notification from the system – sent to your AU email. You can then sign in to WISEflow and see your exam.
If your exam is not visible in WISEflow approx. one week before the exam begins, you should contact your studies administration.
If you are taking an exam using FLOWlock or FLOWmulti, remember to download and install the latest version of the lockdown browser well in advance of your exam.
If you need to use Device Monitor in your exam, remember to download and install the latest version well in advance of your exam.
At Aarhus University, written on-site exams taken in WISEflow are digitally monitored by the Device Monitor application.
Device Monitor takes screenshots of your computer at random intervals and registers all applications opened on your device from the beginning to the end of the exam. The screenshots and application list will be available to relevant administrative staff.
If you need to use Device Monitor for a particular exam, this will be stated in the description of the exam.
The purpose of Device Monitor is to collect data on what has happened on the student's computer during the exam. This data is collected so the university can monitor exams to make sure no one is cheating.
It can also be used in connection with applications for exemptions; for example, if you need to document a system error that prevented you from handing in your exam on time.
In other words, the data collected by Device Monitor is also the student’s documentation of what happened on their computer during an exam.
The supplier supports commonly used browsers and operating systems. Check the WISEflow support webpage details.
You can find a guide to solving the most common problems with Device Monitor here.
If you are planning to use a Linux computer, please check whether your operating system is compatible with Device Monitor.
When you take an exam at which Device Monitor is used, the following data will be registered:
The data collected from your computer will be stored for 180 days, after which it will be automatically deleted.
Note: If any screenshots containing sensitive personal data are found when the data from your computer is reviewed, they will be deleted if they have no relevance to the exam itself.
Only a limited group of staff members at each faculty and a few administrative employees from AU Student Administration and Services have access to data from Device Monitor.
During the exam, the exam supervisors can access the data that is collected. They need access to this data in order to supervise the exam.
The data collected by the application can be used by the administration for case-processing in connection with the exam during which the data was collected (such as complaints about grades, investigations for cheating, etc.)
Only the limited group of staff members with direct access to the data can retrieve and forward data to other administrative staff in the event that they need access to it in connection with a case.
No lecturers, examiners or co-examiners can access the data collected by Device Monitor.
Device Monitor collects data from the moment you start the application until the exam is over.
Remember that you need to activate Device Monitor yourself right before the exam starts. You won’t be able to access your on-site exam until you do so.
As soon as you click ‘submit’, Device Monitor will stop collecting data – even if the application is still running.
Remember that it’s your responsibility to make sure that Device Monitor is running for the duration of your on-site exam. Contact the exam supervisor if the application stops running or gives you problems during the exam.
The data will be stored for 180 days, after which it will be deleted automatically.
The data will be stored securely and confidentially by the data processor, the supplier of Device Monitor.
Read the supplier’s privacy and cookie policy here: https://europe.wiseflow.net/account/privacy (Note: You must be signed in to WISEflow to access the page).
You must sign in to WISEflow using two-factor authentication. So remember to bring your mobile phone to your written on-site exams.
Once you have signed in, you must turn off your mobile phone and place it in the right corner of the table. Please contact the exam supervisor if you need to use your mobile phone during the exam (for example, if you need to sign in again).
You may bring one computer and one screen (max. 17") to the exam along with necessary extension cords, junction boxes, etc., unless otherwise specified in the rules for the specific exam in the academic regulations or the course catalogue.
Read more about this in Rules on written on-site exams at Aarhus University.
When attending on-site exams, you are required to be present in the examination room and you must bring your student ID card. This means that you are not allowed to submit an exam paper if you are not present in the actual exam room. Submissions made outside the examination room will be treated as attempts of cheating and will be reported.
You must submit your exam paper in WISEflow before the exam deadline has passed. It’s important that you start the submission process in good time because the exam flow closes as soon as the exam deadline is reached.
When submitting your exam paper, please remember that:
Find more information on how to submit your exam paper in WISEflow in this guide.
For the vast majority of exams, your exam paper must be submitted in PDF format (one combined PDF file), while appendices and supplementary material can be submitted in other file formats. The permitted maximum file sizes are: 200 MB for the total PDF file and 5 GB in total for appendices and supplementary material.
For some exams, you may be able to submit all kinds of file formats.
FLOWlock and FLOWmulti exams are exempt from the above.
For digital exams, you can digitize hand-drawn graphs, figures, illustrations, etc. and attach these to your paper. Digitization can take place through, for example:
You can attach the digitized material as supplementary material or insert in it your paper.
Many exams are conducted completely anonymously, meaning that the assessor will not be able to see your name or your student registration number in WISEflow – only an arbitrary participant index.
When taking these exams, you can see your participant index by clicking on the "Preview cover sheet"’ button in the exam flow once the exam has started.
You may bring one computer to the exam along with necessary extension cords, junction boxes, etc., unless otherwise specified in the rules for the specific exam in the academic regulations or the course catalogue.
If you are taking an exam as part of a group, you must complete the following steps.
Create the group in WISEflow
Read more about forming groups in WISEflow.
Accept the invitation in WISEflow
The students you added to the group must now accept the invitation.
They do this in WISEflow. They will find the invitation to the group under the relevant exam flow.
Submit your group assignment
When you submit a group assignment in WISEflow, only one member of the group should upload and submit the assignment and any attachments.
The other group members must simply ensure that they are a member of the group by accepting the group invitation.
If you are in a group with students from another degree programme, you cannot form a group in WISEflow.
Your submission may contain hidden personal information, which is automatically stored under the file's metadata. You can read more about metadata and how you can remove the hidden personal information from your submission in this guide.
You can find more information about what to do if you don’t manage to submit your exam assignment on your study portal.
Your exam submission is deemed successful if you submit your exam paper in WISEflow before the exam time has expired.
When you have submitted your paper in WISEflow, you can ask WISEflow to send you a receipt by clicking ‘Request receipt’. This means that you will receive a confirmation email when your paper has been submitted successfully. Save this receipt.
Technical support (e.g. login to WISEflow or similar): Contact your faculty's IT support here
Administrative support (enrollment for exams, my exam is not visible or similar): Contact your faculty's student administration:
Arts:
Mail: studiecenter.arts@au.dk
Tel: 8715 0933
Aarhus BSS:
Mail: bss.it@au.dk
Tel: 8715 0933
Service portal: https://support.au.dk/
Health:
Mail: health.studieservice@au.dk
Nat-Tech: